Privacy Policy | 7star Casino Australia

Information We Collect

When you open and use your account with us, we collect a range of personal information. This is necessary to operate your account, verify your identity, process your transactions, and meet our legal obligations. The main categories of data we handle include:

Account details: your name, date of birth, email address, username, and any other information you provide when you register or update your profile.
Identity and verification documents: copies of government-issued identification such as a passport or driver's licence, proof of address, and any other documents required to confirm your identity and age.
Payment and transaction records: details of the payment methods you use with us, your deposit and withdrawal history, and records of your gaming activity and account transactions.
Device and technical data: your IP address, browser type and version, operating system, device identifiers, and information about how you connect to and navigate our site.
Cookie and usage data: information collected automatically as you browse, including pages visited, links clicked, and session duration.
Communications: records of messages, emails, and chat sessions when you contact our support team or communicate with us through any channel.

How We Use Your Information

We use the personal information we hold about you only for legitimate purposes. Those purposes include:

Account management: to create, maintain, and secure your account with us, and to process your deposits and withdrawals accurately.
Identity verification and fraud prevention: to confirm your identity, verify your age, and carry out anti-money laundering and fraud detection checks to keep our platform safe for everyone.
Legal and regulatory compliance: to meet our obligations under applicable law, including record-keeping and reporting requirements.
Customer support: to respond to your enquiries, resolve disputes, investigate complaints, and continually improve our services.
Responsible gaming: to monitor for signs of problem gambling behaviour and to action any self-exclusion or account limit requests you submit.
Marketing communications: to send you relevant promotions, offers, and updates where you have given us your consent to do so. You can withdraw this consent at any time - see the Your Privacy Rights section below for details.

We do not use your personal information for automated decision-making that produces significant legal effects without a human review process.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to help us deliver a smooth, secure, and personalised experience. Cookies are small text files stored on your device that allow us to recognise you when you return, remember your preferences, and understand how our site is being used.

We use several types of cookies, including session cookies that expire when you close your browser, persistent cookies that remain on your device for a defined period, and third-party analytics cookies that help us measure site performance and improve our content. Some cookies are essential for the site to function properly, while others support analytics and marketing.

You can manage, restrict, or disable cookies at any time through your browser settings. Please be aware that disabling certain cookies may affect how parts of our site look or function. For guidance on managing cookies, refer to the help section of your preferred browser.

Sharing and Disclosing Your Information

We do not sell your personal data to third parties. We only share your information in the limited circumstances described below:

Service providers: we work with trusted third-party suppliers - including payment processors, identity verification providers, and fraud prevention services - who process data on our behalf and strictly under our instructions. These providers are bound by appropriate data protection obligations.
Legal and compliance obligations: we may be required to disclose your information to law enforcement agencies, courts, or other authorities where the law compels us to do so.
Business transfers: if our business undergoes a sale, merger, or restructure, your personal data may form part of the transferred assets. We will take steps to ensure your information continues to be protected in accordance with this policy.

We require any third party that receives your data to handle it securely, to use it only for the agreed purpose, and to maintain appropriate safeguards.

Data Retention

We retain your personal information for as long as your account with us is open, and for such time thereafter as is reasonably necessary. Certain categories of records - including transaction histories, identity verification documents, and communications relevant to account activity - must be kept for a period required by law even after your account has been closed. This obligation exists regardless of whether you request deletion of your account.

Once the applicable retention period has passed, we will securely delete or anonymise your personal data so that it can no longer be linked back to you.

Your Privacy Rights

You have a number of rights in relation to the personal data we hold about you. These include the right to:

Access: request a copy of the personal information we hold about you and receive details of how it is used.
Correction: ask us to correct any inaccurate, incomplete, or out-of-date information associated with your account.
Deletion: request that we delete your personal data where we no longer have a legal basis to keep it. Please note that some data must be retained in line with our legal obligations, as described in the Data Retention section above.
Withdraw marketing consent: opt out of receiving marketing and promotional communications from us at any time, without affecting your ability to continue using your account.

To exercise any of these rights, please get in touch with our team at support@7star-casino.com. Include your registered account name and a clear description of your request. We will acknowledge your request promptly and aim to resolve it in accordance with applicable privacy law.

If you are not satisfied with how we have handled your data or responded to a request, you may have the right to lodge a complaint with the relevant privacy authority in your jurisdiction.

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we make material changes, we will notify you through our site or by email. We encourage you to review this page periodically to stay informed about how we protect your information.